Virtual Platform Questions
What should I do if I am having difficulty with the website link or there is a lot of delay in accessing the page?
If you are experiencing difficulty accessing https://csba.swoogo.com/2020, please first, try to clear your browser history in settings. Speed for Registration on the Internet is based on various factors like Internet Speed, large number of applicant’s trying to register the application at the same time etc. Therefore, if you are not able to get the pages for registration immediately, please retry after a gap of 1or 2 minutes. You can also check your internet speed by using THIS speed test.
How do I know that my profile registration is complete?
Successful profile registration is indicated by the page displayed after clicking “Submit”. You will see “Thanks for creating a profile.” at the top of the final page. You will also receive an email confirming that your profile has been completed. If you do not see an email, please check your spam folder. During the profile registration process, please be sure to carefully note down the password that you choose and preserve it.
Which browser do you recommend for using AEC Platform?
Although all browsers work, both Chrome and Safari have the most consistent experiences.
Is there a deadline to complete my profile?
We will be accepting first time access all the way through to the end of the event (December 4, 3:30 PM PDT).
My password or email didn’t work.
In case you are experiencing trouble with your password, please try resetting the password. Be sure to check you are using the email address that you registered with at https://csba.swoogo.com/2020/request-password-reset.
Please be sure to check your spam folder for the password reset. If you are continuing to experience issues after the password reset, please contact us at aec@csba.org.
How do I access the site on the day of conference?
On the day of the event, you will visit https://csba.swoogo.com/2020. If you have already completed your profile registration, you will enter in your registered email address and password and continue on to the event. If you have not yet completed your profile registration, you will click “If you have not set up your password or completed your event profile, please click here and use the email address you registered with to complete the process.” and enter your information. On the final page of the profile registration, you can directly access the site by the menu bar up top.
Do I have to attend the sessions I signed up for?
No, the sessions that you selected on registration are just for your personal reference. You can attend any sessions scheduled throughout the day. We recommend choosing your sessions when creating your profile so that you do not forget what you want to attend. You can also Modify Your Profile along the way if you decide to add or change sessions along the way.
I’m registered for Pre-Conference activities but don’t see any of them.
All pre-conference activities that you are registered and paid for will be included on the Programs tab from the top navigation bar. If you don’t see the pre-conference activity on the Programs tab, please contact us at aec@csba.org and include what pre-conference activity you are registered for.
Where can I find chat boxes for Session or Exhibitor pages?
Live chat boxes for sessions and exhibitor pages are predetermined times. They will appear on the session or exhibitor pages when chat is open.
Session live chat times are as follows:
Thursday, Dec. 3
- Session 1: 10:35 – 10:45 a.m.
- Session 2: 3:50 – 4:00 p.m.
Friday, Dec. 4
- Session 1: 11:05 – 11:15 a.m.
- Session 2: 12:35 – 12:45 p.m.
Exhibitor live chat times are as follows:
Thursday, Dec. 3
- 8:00 – 8:30 a.m.
- 9:00 – 9:15 a.m.
- 10:45 a.m. – 12:30 p.m.
- 1:45 – 2:45 p.m.
- 4:30 – 5:30 p.m.
Friday, Dec. 4
- 8:00 – 8:30 a.m.
- 9:45 – 10:00 a.m.
- 11:00 a.m. – 1:30 p.m.
- 2:30 – 3:00 p.m.
Registration Questions
How do I register for the 2020 Annual Education Conference?
Online: aec.csba.org
Phone: (800) 424-5249
Fax: Completed registration worksheet to (888) 772-1888
What is the registration timeline?
Registration will re-open on Thursday, August 27 through Tuesday, November 24. Registrations will not be accepted after November 24.
Is AEC virtual this year?
Yes. All registrants will have access to the virtual Annual Education Conference from the comfort of their home or office.
How do I pay for my registration?
Credit card: CSBA accepts MasterCard, Visa, American Express, and Discover with expiration dates after December 31.
Check: Checks are accepted until September 31. Make your check payable to California School Boards Association, c/o West America Bank; mailing address P.O. Box 1450, Suisun City, CA 94585-4450. The registration rate applied will be the rate corresponding to the date payment is received. After October 1 CSBA will not accept mailed checks as a form of payment until onsite at conference.
Can I pay my AEC registration with a Purchase Order?
No. CSBA does not accept purchase orders. Please see CSBA’s Payment Policy here.
How do I register a pending board member or superintendent?
Each district/COE will have up to (2) Pending Board Member placeholders and (1) Pending Superintendent placeholder. Simply select the pending designation you would like to register at this time and CSBA will contact the district/county to obtain the pending board member or superintendent’s name after the elections.
How do I update my district roster?
Please contact the CSBA Registrar at register@csba.org to update your roster.
I am an individual who would like to register myself, and need my CSBA Member ID to register. Who should I contact?
Please email the CSBA registrar at register@csba.org to obtain your CSBA member ID.
I am an Executive Assistant who would like to register my board and superintendent, and need my CSBA Company ID to register. Who should I contact?
Please email the CSBA registrar at register@csba.org to obtain your CSBA Company ID.
Who can attend the conference?
CSBA’s 2020 virtual Annual Education Conference is available to CSBA member districts and county offices of education. We encourage district board members, student board members, superintendents, executive assistants, and district staff to attend.
I have already registered but I am no longer able to attend AEC; can I transfer my registration?
Yes. Attendees can transfer their registration to someone in their same booking ID until November 24 by emailing csba@experient-inc.com. All transferred must be requested by November 24.
How do I edit my registration?
If you would like to make any changes to your registration prior to the conference (i.e. adding pre-conference activities), please log back into the AEC registration site to update your registration or call the Experient customer service line at (800) 424-5249.
Will my LEA’s CSBA membership dues payment affect my AEC registration?
Yes. School districts and county office of educations must have paid their CSBA membership dues in full on or before September 15 in order to attend AEC. If dues are unpaid, all registration(s) for that district or country office of education will be cancelled and a refund issued.
How do I access the virtual Annual Education Conference?
All registrants will receive an email in November with your login credentials and instructions to access the virtual platform.
If I registered for in-person conference, do I have to re-register for virtual?
No. CSBA has automatically transferred all in-person registrations to the virtual conference package and issued a refund for the difference in registration fees paid.
Can I access the sessions that I missed at a later date?
Yes. Some sessions will be available on CSBA’s Online Learning Center in early-2021.
Registration and Cancellation-related Matters
General Notice: Please review the following notice carefully if you will be attending the 2020 CSBA Annual Education Conference (AEC).
Due to the unpredictable nature of the COVID-19 pandemic and out of an abundance of caution, CSBA has decided that the 2020 Annual Education Conference (AEC) scheduled in Anaheim, will go virtual.
CSBA has taken into consideration the recent trend of COVID-19 cases throughout the state and feels that the best decision is to move forward with a virtual AEC. We value the health of our members, vendors, partners, and staff and believe that it would not be prudent to conduct a large in-person conference as originally planned.
Conversion of In-Person Registration to Virtual
Individuals who have already registered for in-person attendance will be automatically registered for virtual
attendance, and any difference in fees shall be refunded by CSBA.
Cancellation of Virtual Attendance by Registrant
For a full refund, cancellation requests must be submitted in writing no later than close of business on November 12, 2020, three (3) weeks prior to the start date of the conference. $100 cancellation fee will be deducted for each registration cancelled after November 12, 2020.
All cancellation requests should be directed to csba@experient-inc.com or by fax to (888) 772-1888.
General Conference Questions
Do I have to have my web-camera turned on to participate in the Virtual AEC?
There will be times when the screen won’t be showing participants and some breakouts will. You can turn your web-camera on when you are comfortable or leave it off the whole time.
Programming Questions
Where can I find a schedule?
Conference registrants can access all program information on the virtual platform beginning in November 2020. More information on how to participate in the virtual AEC is coming soon.
What are the pre-conference activities this year?
We will be offering 3 pre-conference activities between Monday, Nov. 30, and Wednesday, Dec. 2. Please visit the AEC website for more information.
Housing Questions
Do I need to cancel my hotel reservation?
If you reserved a room within the CSBA official room block, your room reservation has been cancelled with the hotel. There is no further action you need to take. If you reserved a hotel outside of Experient’s registration system, please be sure to cancel those reservations directly with the hotel.
Code of Conduct for 2020 CSBA Virtual AEC
CSBA believes in equality for all. As such, CSBA is committed to creating event environments that are diverse, inclusive, safe, and free from discrimination, regardless of race, religion, color, national origin, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or any other classification protected by law.
All participants in the CSBA Virtual AEC must abide by this policy:
Expected Behavior
All participants, including speakers, sponsors, exhibitors, and volunteers, are expected to:
- Comply with all rules specified in this policy and follow the instructions of event staff.
- Be considerate, respectful and collaborative.
- Refrain from demeaning, discriminatory or harassing speech and behavior.
Unacceptable Behavior
Unacceptable behaviors include, but are not limited to:
- Harassment and discrimination which may include any verbal or visual conduct based on sex, sexual orientation, gender expression or identity, transgender status, race, age, national origin, disability.
- Inappropriate use of nudity and/or sexual images on the event platform, including in presentation slides; deliberate online intimidation, stalking or following; harassing photography or recording; sustained disruption of virtual sessions, talks or such other events; and any unwelcome sexual attention such as unwelcome sexual advances, sexualized comments or jokes.
- Boisterous, lewd or offensive behavior or language, including personal insults, use of sexually explicit or offensive language or conduct, profanity, obscene gestures, or racial, religious or ethnic slurs.
- Posting or threatening to post another participant’s personally identifying information on the internet (“doxing”).
- Failure to comply with the rules or regulations of the event platform or instructions of the event staff.
- Sharing your platform access information with other individuals.
- Making and/or distributing of an audio or visual recording of any Virtual AEC session, except with the prior written consent of CSBA.
Consequences of Unacceptable Behavior
Unacceptable behavior will not be tolerated. Any participant who is asked to desist from an unacceptable behavior is expected to comply immediately. Repeated engagement in unacceptable behavior may result in expulsion from the event without warning or refund and, if appropriate, involvement of law enforcement.
How to Report Unacceptable Behavior
If you witness any unacceptable behavior against another participant or you have a complaint or concern about such behavior, including harassment, discrimination, bullying or any other conduct that violates the CSBA Events Code of Conduct, please report it immediately by calling (800) 266-3382 or sending an email to aec@csba.org. You may request that your report remain completely confidential.
We value your participation, together, let us make every CSBA event a safe and welcoming experience.